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Legal notices and T&Cs

Article 1: object :

These general conditions of sale determine all relations between the company OCNI Factory and the customers of its website: Please read carefully the different terms of use of this site before browsing its pages. By connecting to this site, you accept these terms and conditions without reservation.
Also, in accordance with article n°6 of Law n°2004-575 of June 21, 2004 for confidence in the digital economy, the persons responsible for this website are:

  • Hosting: The website is hosted by Shopify Inc.
  • Publication manager: Benoît Le Guein

Article 2 - Identification of the company:

OCNI Factory is a simplified joint stock company with a capital of 6000.00 euros registered with the RCS of Nîmes under number 805 404 811.
The website was published by SAS OCNI Factory using the Shopify solution.
Intra-community number: FR 26 805 404 811
Head office address: 146 avenue Jean Chaptal 30340 Méjannes-lès-Alès


Article 3 - Modification of the general conditions of sale:

OCNI Factory reserves the right to modify these general conditions of sale at any time. In this case, the new general conditions of sale will be published online and will therefore be applicable.

Article 4 – Products:

OCNI Factory presents all of its products and their characteristics on the website
Information relating to the products is presented next to the photographs illustrating them. The products presented on the site comply with French legislation and the standards applicable in France.
The products are available at the prices and conditions offered as long as they are displayed on the website

Article 5 - Product prices:

All the prices indicated are in euros, all taxes included including VAT. Any change in the VAT rate will be applied immediately. Prices shown do not include delivery charges.

Article 6 – Method of execution of the contract:

An order can be placed on the site
After selecting your items, they are found in the basket. You can then validate your order by indicating the delivery address.
This validation implies the acceptance of the contents of the order as well as the acceptance of these general conditions of sale.
OCNI Factory confirms the validation of your order by e-mail and gives you an order number.
Orders on the site are made in French and in euros.

Article 7 - Terms of payment for the order:

Online payment can be made with the following payment options:
- By credit card
The debit is made during the validation of the order.
Online payment by credit card is secured via Stripe.
No payment data is stored on the site

Article 8 – Right and period of withdrawal:

All sales on edible and “food” type products are final and are not included in our returns or refunds policy.
In the event that the product arrives damaged, you can return it to us at our expense, and we will send you a new package as soon as possible.
If a product is missing, you can notify us as soon as possible so that the missing product is sent to you, all at the expense of OCNI Factory.
For other types of products, non-edible, you have a right of withdrawal of 14 clear days after receipt of the product ordered on the site if you are not satisfied with them.
For the refund or exchange to be effective, the customer must return the product to OCNI Factory within 14 days. The product must be returned in perfect resalable condition in its original condition. Shipping costs for returned products are the responsibility of the customer.

Article 9 – Method of reimbursement:

In the event of withdrawal by the customer, OCNI Factory undertakes to reimburse the amount paid within a maximum of 30 days.

Article 10 – Delivery:

OCNI Factory delivers its products in France and Europe.
OCNI Factory undertakes to deliver the products ordered within a maximum period of 15 days from the order. If a product is unavailable or out of stock, this will be indicated on the site
The delivery times indicated on the website correspond to the average order processing and delivery times and are given for information only.
Orders are shipped by Colissimo within 3 to 5 working days: 1 to 2 working days for the preparation of the order and 2 to 3 working days for shipping.
In order for these deadlines to be respected, make sure you have provided accurate and complete information concerning the delivery address.
OCNI Factory makes every effort to meet delivery deadlines, if however, these are not respected during periods of strong peak activity or in the event of force majeure, OCNI Factory cannot be held responsible.
The amount of shipping costs is calculated according to the weight of the order and corresponds to the current postal rates plus preparation costs: handling and packing.

Article 11 - Interdiction :

The Customer must not under any circumstances resell the products which are intended for his personal use or that of the recipient of his order.

Article 12 - Confidentiality:

The site has been declared to the CNIL and registered under number 2094376.
Certain information concerning its customers is essential to the processing of orders and may be communicated to logistics and commercial partners in order to honor the order and the delivery of the products.
Customers have the right to access, modify and delete their personal data. To do this, please send an email to OCNI Factory at the following address:
Under no circumstances does OCNI Factory communicate its customers' information to third parties for commercial purposes without first asking their permission.

Article 13 – Intellectual property:

All the elements present on the site are protected by copyright, trademarks and patents. By connecting to the site, the customer is prohibited from copying or downloading all or part of its content without the prior authorization of OCNI Factory.

Article 14 – Applicable law and litigation:

These general conditions are subject to French law.
In the event that a dispute arises, an amicable solution will be sought as a priority. Failing an amicable resolution, the dispute will be brought before the commercial court of the city of Nîmes.

Article 15 – Force majeure:

OCNI Factory is not responsible in all cases of force majeure related to unforeseeable, irresistible and external circumstances.

Article 16 – Cookies : may ask you to accept cookies for statistical and display purposes. A cookie is information placed on your hard drive by the server of the site you are visiting. It contains several pieces of data that are stored on your computer in a simple text file that a server accesses to read and save information. Certain parts of this site cannot be functional without the acceptance of cookies.

Article 17 - Hypertext links:

Websites may offer links to other websites or other resources available on the Internet. OCNI Factory has no means to control the sites in connection with its websites, does not answer for the availability of such sites and external sources, nor does it guarantee it. It cannot be held responsible for any damage, of any nature whatsoever, resulting from the content of these sites or external sources, and in particular from the information, products or services they offer, or from any use that may be made of these elements. The risks associated with this use are entirely the responsibility of the Internet user, who must comply with their conditions of use.
Users, subscribers and visitors to websites may not set up a hyperlink to this site without the express prior authorization of OCNI Factory.
In the event that a user or visitor wishes to set up a hyperlink to one of the OCNI Factory websites, it will be up to him to send an email accessible on the site in order to formulate his request for the setting up of a hyperlink. OCNI Factory reserves the right to accept or refuse a hyperlink without having to justify its decision.
The hypertext links set up within the framework of this website in the direction of other resources present on the Internet network cannot engage the responsibility of OCNI Factory.
The hypertext links set up within the framework of this website in the direction of other resources present on the Internet network cannot engage the responsibility of OCNI Factory.